The FeedMe
Anti-Handbook
Handbook
"Follow the rules by not following the rules."
Version 1.0 · 2026 · FeedMe POS Sdn Bhd
"Follow the rules by not following the rules."
Version 1.0 · 2026 · FeedMe POS Sdn Bhd
How a waiting table sparked a smarter future for the F&B industry
Dear Feedies, welcome. We're genuinely glad you're here.
FeedMe didn't start from a whiteboard or a pitch deck. It started from a very ordinary moment — waiting at a table. Orders took too long. Food arrived wrong. The staff were exhausted, doing their best.
What we realised that day: the problem was never the people. It was the system behind them.
F&B is one of the oldest, most meaningful industries in the world. Yet behind the counter, owners and staff are still fighting daily chaos — missing inventory, unused customer data, decisions made by guesswork rather than clarity.
That's why we didn't build "just another POS." We built the system we wished had existed. We started with a fast, reliable POS — because reliability is respect for frontline workers. Then inventory. Then CRM. Then payments. Step by step, FeedMe grew alongside the businesses that trusted us.
We believe AI should not replace people in F&B. It should help them survive longer, grow stronger, work with less stress.
Our vision: Help Taste Last Forever.
No matter your role — product, tech, ops, sales, support, finance, HR — your work protects the passion of F&B owners and helps an industry we love evolve without losing its soul.
FeedMe isn't perfect. We learn fast, make mistakes, improve every day. If you believe in this vision — welcome to the team. Let's build something worth being proud of.
Squall Tan · CEO & Co-founder, FeedMe
Help Taste Last Forever
让味道永存
To become the top technology company transforming dining and restaurants through modern technology and AI.
通过推动餐饮与AI的结合，成为最顶尖的科技公司
What this document is — and what it isn't
This handbook defines the rights, privileges, policies, and general rules that apply to all FeedMe employees. It's here to help you understand where we stand — not to tell you exactly how poorly you can perform before getting fired.
Policy acknowledgement isn't optional. It's a condition of employment. By being here, you agree to comply with everything in this handbook — and with any updates the Company communicates going forward.
Guidelines we live by — because we trust you to be an adult
We give every Feedie a lot of trust and responsibility. We assume you're always doing your best to do the right thing — even when no one is watching. That trust is unconditional. But it's also non-negotiable. If someone violates or challenges that trust, we don't change how we treat everyone else. We just let that person go.
You have full authority to speak to anyone in the company — including King or Squall directly — to get something resolved. Debate is healthy. If you know a solution is bad, you have an obligation to say so. Silence when you know better is the same as failure.
We don't accept "I don't know" or "no one told me" as an excuse. If you're unsure whether something is your job, assume it is and ask. Your #1 priority is making the product and company succeed. Ideas mean nothing without execution.
We don't punch cards. We don't track your exact in-out time. But we do expect you to show up and be reliable. If you can't make it, communicate with your head in advance. Traffic doesn't get stuck every Monday. Personal stuff doesn't always happen on Friday.
Use your travel leave, use your annual leave — relax, recharge, award yourself a proper trip. Just plan ahead and tell your head in advance. Approval is not guaranteed if someone's already off on the same dates.
Take freelance work in your free time — we don't mind. Just don't compromise confidential information, and don't let it affect your performance here. If the side hustle starts affecting your main hustle, we'll ask you to choose.
No bullying, no boycotting, no stealing, no threatening, no disclosing company, customer, or business information to outsiders. You know what stupid stuff looks like. Just don't.
Have fun. Try new things. Chit-chat with your colleagues. Make something silly that makes everyone laugh. We want FeedMe to be a place you genuinely look forward to coming to in the morning. That's not a slogan — it's a design goal.
Policies, conduct rules & when disciplinary action happens
FeedMe has zero tolerance for harassment of any kind — verbal, written, physical, gestural, or digital — based on gender, age, race, religion, disability, sexual orientation, national origin, or any other protected characteristic. This includes sexual harassment. This policy applies everywhere: the office, offsite events, work travel, work chats, and over the phone.
All employees must act honestly and ethically at all times. If your personal interests conflict with the Company's — whether it's a side business, a financial stake in a competitor, or receiving gifts that could influence your decisions — disclose it to your reporting manager and HR immediately.
We comply fully with Malaysian anti-corruption laws. No employee may offer, give, solicit, or accept any form of bribe, improper payment, or gift of value intended to influence a business decision. If you receive a request for a bribe, reject it immediately and report it to your reporting manager or HR.
Report suspected violations of law, policy, or ethics — including financial irregularities — to HR or Management. You can do this directly or anonymously in writing. The Company will not retaliate against anyone who makes a good-faith report.
For serious offences constituting grounds for dismissal, prior warning is not required — provided a domestic inquiry is conducted. The Company follows applicable Malaysian employment law in all disciplinary proceedings.
We collect personal data about you in the course of employment — for HR management, legal compliance, payroll, and business operations. We don't share it without reason, and we keep it only as long as necessary.
You'll receive an offer letter before you start. On day one, HR will walk you through the company and your contract. Your department head takes over after that — job functions, workflows, on-the-job training. The goal is for you to feel set up to succeed, not thrown in the deep end.
If anything changes — your address, phone number, marital status, next of kin, qualifications — update it. Don't wait to be asked. Outdated records can cause real problems, especially in emergencies.
All new employees serve a 6-month probationary period. For the Operations Team, this is split into 3 months of structured training followed by 3 months of probation. At the end, you'll have a confirmation discussion with your reporting manager.
Give proper written notice to your reporting manager and HR. The notice period is in your employment contract. We want to end things well — there'll be an exit interview if you're up for it.
The Company reserves the right to relocate or transfer you to other departments or FeedMe companies — within or outside Malaysia — as needed. If you're interested in working from another FeedMe location, talk to your manager and HR.
No smoking indoors — use the designated area outside. No drugs or alcohol on premises. Keep your workstation and the pantry clean. Dress appropriately, especially when meeting clients. Don't talk to the media unless you're authorised. Report lost Company equipment to cybersecurity and HR immediately, and file a police report for stolen items. Keep the surau for prayer only. If you're the last to leave, switch off the lights and AC and make sure the door is locked.
Security isn't just the guard's job. Every Feedie is responsible for the safety of this space and the people in it. If something looks off, say something.